Drive Engagement and Increase Sales
Generating leads is your first challenge. Once those leads are generated, the next step is to convert them to customers and measure the end-to-end return on investment. Our concierge team of experienced professionals is skilled at the art of connecting B2B and B2C buyers with sellers for any line of business, keeping them well informed and educated throughout every step of the buying journey process. Our team offers both outsourced lead concierge services and strategic services for hiring, training and mentoring in-house concierge teams.
Our lead concierge philosophy engages customers at multiple points, from initial interest through the process of closing the deal. Keeping customers engaged until the sale is completed builds a foundation for a long-term relationship and future sales through close customer relationship building and digital nurturing. We also leverage your digital presence, including advanced marketing automation technology and a consistent business process to help companies grow their base.
CASE STUDY: With a major automotive company, our concierge team managed 3,000+ leads per month from multiple channels (online listing sites, Google Ads, Google Maps, Social Media, etc.) with a conversion rate of 8-12% bringing in millions of dollars in new revenue every month from net new customers.
We can assure you have the right team in place to convert leads to sales efficiently, nurture leads, deliver personalized messaging and empower your existing sales and marketing teams:
- Hiring and training services to build a customer-experience-focused in-house lead concierge team
- Training and mentoring for existing lead concierge teams
- Outsourced concierge services that function as an extension of your in-house sales team