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Telecoms: When is a rate not a rate?

  • Alyx 

Have you had this experience?

You thought you agreed a rate per minute with your service provider for your most used call types.

When you get your monthly invoice, you sum up the total charges for each of your commonly used call types, and sum up the total minutes for each call type, then you divide total charges for each call type by total minutes for each call type to get average charge per minute.

You notice the average charge per minute for each call type is a lot higher than the rates you thought you had agreed with your service provider.

You lodge a dispute with your service provider, but the service provider rejects your dispute on the grounds the invoice charges are correctly calculated in accordance with the agreement you signed with them.

You are pointed to the fine print in your agreement which states calls are rated and billed in 60 second increments.

This means if a call has a duration of 13 seconds, it is rated and billed as if it had a duration of 60 seconds. Likewise, if a call has a duration of 61 seconds, it is rated and billed as if it had a duration of 120 seconds.

This is one example of the type of pitfalls telecommunications service providers bury in their terms and conditions to confuse their customers.

A TEM professional has the knowledge and experience to make sure you are not blind-sided by devices like this. We read the fine print to ensure you have no surprises when the bills come in.

Would you like a no-obligation audit of your existing ANZ telecom contracts and how you can reduce your overall telecommunication costs? Contact us today.